Hi Reader “ I take you behind the scenes of a real system, meeting, decision or process we use inside our company because I believe the best way to learn is to see how real businesses actually operate — Ruth A lot of community care providers don’t have a monthly quality assurance meeting. We do. And it might be the most important few hours in my calendar. Once a month, we stop everything and sit down to look at every corner of the business. Not just care delivery, but everything that...